Shipping Policy

Orders are processed after payment is confirmed by our payment provider. Orders typically ship within 1–2 business days. Orders may take longer during high volume, holidays, or when we need to verify order details.

We currently ship to addresses within the United States only.

Orders ship via Insulated Cold-Chain Express Shipping . Orders containing only 2-vial packs ship for $12; any order containing a 10-vial box ships for $65, even when 2-vial packs are included. Orders whose subtotal after discounts is $500 or more ship free. The exact shipping charge is shown before you pay.

Carriers used: UPS and FedEx. All products ship in insulated packaging designed to maintain material integrity in transit.

When your order ships, tracking information is emailed to the address provided at checkout. For help with an order, email support@puritydepot.shop with your order number.

Any delivery estimates are provided by the carrier and are not guaranteed. Typical transit time is 5–10 business days.

We are not responsible for delays caused by carriers, weather, customs, or other events outside our control, but we will help you follow up with the carrier.

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect address, contact us to arrange reshipment; additional shipping charges may apply.

If your package is marked delivered but not received, or arrives damaged, email us within 7 days of the delivery date with your order number and photos of any damage. We will review the claim with the carrier and resolve it as described in our Refund Policy.

To change or cancel an order, contact us as soon as possible. We can only change or cancel orders that have not yet shipped.

Shipping questions: support@puritydepot.shop.