Legal
Last updated September 29, 2026
How we handle cancellations, damaged, incorrect, and lost orders, and refund requests.
Due to the temperature sensitivity and purity integrity of research reagents, all sales are final once shipped. Returns of research materials cannot be accepted, except in the case of damaged or incorrect items.
If you receive a damaged or incorrect item, email us within 7 days of delivery with your order number and photos. After review, we will send a replacement or issue a refund for the affected items.
If tracking shows your order is lost in transit, contact us. We will open a claim with the carrier and, once the loss is confirmed, reship or refund the affected order.
Orders can be cancelled for a full refund if they have not yet shipped. Once an order has shipped, it cannot be cancelled. If we cancel an order, we refund the amount paid for cancelled items.
Email support@puritydepot.shop with your order number, the items concerned, and a description (and photos where relevant). Our team will respond with next steps.
Approved refunds are issued to the original payment method through our payment provider. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable.
Products that have been opened, unsealed, reconstituted, or stored outside our instructions are not returnable, except where they arrived damaged or incorrect.
